Refunds, Returns & Cancellations Policy

At Maskie, we want every customer to feel confident when shopping with us. Please read our refund and cancellation policy carefully before completing your purchase.

No Refunds for Change of Mind

All purchases are final for change-of-mind reasons.

Once an order has been placed and payment has been confirmed, Maskie does not offer refunds, returns, exchanges or cancellations due to:

• Changing your mind after purchasing.

• Accidentally ordering the wrong product or quantity.

• No longer wanting or needing the product.

• Finding a cheaper alternative elsewhere.

• Personal preferences or expectations unrelated to a product fault.

We encourage all customers to carefully review their orders, product descriptions and shipping details before completing checkout.

Order Cancellations

Once your purchase is confirmed, orders cannot be cancelled for change-of-mind reasons, even if they have not yet been dispatched.

Please ensure all order information is correct before proceeding with payment.

Hygiene & Safety

As Maskie sells skincare products designed for personal use, we do not accept change-of-mind returns or exchanges, including for products that have been opened or used.

Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged or incorrect, please contact Maskie with your order number and a description of the issue. Photos may help us assess the problem.

We will review your request and provide an appropriate remedy in accordance with us

Contact Us

If you have any questions or concerns regarding your order, please contact Maskie through our website.

Thank you for shopping with Maskie! ♡