Terms of service

MASKIE — TERMS & CONDITIONS

Welcome to Maskie! By placing an order through our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Information

Maskie is an Australian-based online skincare store specialising in collagen hydrogel face masks.

We aim to provide customers with quality skincare products and a convenient shopping experience.

These Terms & Conditions apply to purchases made through our website, maskie.store.

2. Orders & Purchases

By placing an order with Maskie, you confirm that:

  • All information provided during checkout is accurate.

  • You have reviewed your selected products and quantities.

  • You understand the applicable pricing and shipping costs.

  • You have read and accepted our purchasing terms.

Once your order has been confirmed and payment has been processed, we begin preparing it for fulfilment.

Orders cannot be cancelled, changed or refunded for change-of-mind reasons after purchase.

Please double-check your order before completing checkout.

3. Refunds, Returns & Cancellations

Maskie maintains a strict no-change-of-mind refund policy.

We do not offer refunds, returns, exchanges or cancellations simply because a customer:

  • Changes their mind after purchasing.

  • Orders the wrong quantity or product.

  • No longer wants the product.

  • Finds the product cheaper elsewhere.

  • Decides the product is no longer needed.

Due to the personal-use nature of our skincare products, we do not accept change-of-mind returns of opened or used products.

Australian Consumer Law: This policy does not affect your statutory consumer rights. Customers may be entitled to a refund, replacement or other remedy if a product is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.

4. Shipping & Delivery

Maskie currently offers shipping Australia-wide.

Our estimated delivery timeframe is 7–12 business days.

Shipping rates:

  • Orders under $45: $7.99 shipping.

  • Orders over $45: FREE shipping.

  • Our 12-pack and 20-pack bundles qualify for FREE shipping.

Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary due to courier operations, public holidays or other circumstances.

Tracking information is generally provided after dispatch.

If your order is significantly delayed, missing or has not arrived, please contact us so we can investigate and provide any remedy required by Australian Consumer Law.

5. Pricing & Payments

All prices displayed on our website are in Australian dollars (AUD).

Customers are responsible for reviewing the final checkout total, including applicable shipping charges, before confirming payment.

Payments are securely processed through the payment methods available at checkout.

If a genuine pricing or availability error prevents us from fulfilling an order, we will contact the customer and arrange an appropriate solution, including a refund where necessary.

6. Product Information & Skincare

Maskie provides collagen hydrogel face masks designed for personal skincare use.

Individual skincare experiences and results may vary depending on skin type, sensitivity and other factors.

We recommend:

  • Reviewing product information before purchasing.

  • Following the instructions provided with the product.

  • Performing a patch test before use, particularly for sensitive skin.

  • Discontinuing use if irritation or an adverse reaction occurs.

Our products are not intended to diagnose, treat or cure medical conditions.

Nothing in this section limits your rights under Australian Consumer Law.

7. Faulty, Damaged or Incorrect Orders

If you receive a faulty, damaged or incorrect product, please contact Maskie through our website.

Include your order number, a description of the issue and photographs where available.

We will assess the issue and provide an appropriate solution in accordance with Australian Consumer Law.

8. Customer Responsibilities

Customers are responsible for providing accurate contact and delivery information.

If you notice an error in your order information, please contact us as soon as possible.

We cannot guarantee that requested changes can be completed once processing has begun. However, we will reasonably assist where possible.

9. Privacy & Personal Information

Maskie collects and uses customer information to process orders, arrange deliveries, provide customer support and operate our online store.

Personal information is handled in accordance with our separate Privacy Policy and applicable Australian privacy laws.

10. Website Content

All original Maskie branding, written content, designs and promotional materials are owned by Maskie or used with permission.

Unauthorised reproduction or commercial use of our original content is not permitted.

11. Changes to These Terms

Maskie may update these Terms & Conditions from time to time.

Updated terms will be published on our website and will apply to future purchases from their effective date.

Changes will not remove rights or remedies customers already have under applicable law.

12. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Depending on the circumstances, customers may be entitled to a refund, replacement or another remedy where a product does not meet those guarantees.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights that cannot legally be excluded.

13. Contact Us

For questions regarding purchases, shipping, products or these Terms & Conditions, please contact Maskie through our website.

Website: https://maskie.store

Thank you for choosing Maskie. We appreciate your support! ♡